From Optional Technology to Invisible Backbone
For many years, artificial intelligence was treated as a specialized technology. It lived in research labs, pilot projects, and innovation teams. It was something organizations experimented with, showcased in presentations, or used to optimize narrow tasks. When artificial intelligence failed, the impact was often limited. A recommendation engine suggested the wrong product. A chatbot misunderstood a question. A predictive model produced disappointing accuracy.
That era is over.